Lean Six Sigma Singapore Training, Consulting & Certification

Some of the common Lean Six Sigma Tools are as follows:

Define
Process Thinking
Process Mapping
SIPOC
Value Stream Mapping VSM
Spaghetti Diagram
Value Analysis
Project Charter
Stakeholder Analysis
Voice of the Customer VOC
Kano Model
Critical to Quality (CTQs)
CTQ Tree Diagrams
Survey Construction
Quality Function Deployment

The key to successful implementation of Lean Six Sigma in service industry is to understand the foundational differences between the manufacturing and service industries.

Some of the key differences between the service and manufacturing industries are as follows:
1. Services are intangible
2. Services are activities or series of activities rather than things (i.e. processes)
3. Services are generally produced and consumed simultaneously
4. Customers generally participate in the service production process

The challenge of Lean Six Sigma in SSCs is that the operations of SSCs are neither manufacturing nor service but a hybrid of both.

On the one hand, the back office resembles that of a manufacturing operation, with high volume and high mix of invoice processing, bill generation and payment processing.

On the other hand, the front office resembles that of a service operation where the SSC staff provides services to direct contact customers such as enquiries handling, customer complaints handling and customer service.

Lean Six Sigma has been implemented in manufacturing industries such as automotive, aerospace, food, consumer electonics, medical devices, pharmaceutical, hard drive manufacturing; as well as supporting industries such as precision parts, metal stamping, and injection molding.

The following are some examples of Lean Six Sigma applicability:
- improve product quality
- improve end-to-end lead time
- reduce waste
- reducing manufacturing defects
- reducing variation in all the critical parameters that impact the finished product
- improving yield and efficiency the manufacturing process

Lean Six Sigma has been implemented in continuous process industry such as chemical plants, oil & gas plants and petrochemical plants.

Some examples of Lean Six Sigma applicability:
– improving overall yield of each shift
– reducing scrap or spilled materials
– improving the overall equipment effectiveness (OEE) & reliability of process equipment
– reducing the process failures
– increasing plant capacity utilization
– improving operator productivity
– reducing time to restart the process after failure or scheduled maintenance.
– creating mechanisms to prevent failures at each stage.

The following are some examples of Lean Six Sigma applicability for Research & Development (R&D):
– reducing the time to market
– reducing rework through synergy between R&D and the customer facing staff
– improving the overall performance & quality of product from start
– minimizing product failures by ensuring robust designs
– improving quality of research process & experiments by providing mass education in Experimental design and Multivariate studies
– improving quality of design reviews (data driven reviews)
– reducing defects in final product thereby saving on warranty costs